Delivery, Payment and Shipping Policy
Delivery Times
• Order Processing: All orders are processed and shipped within 48 hours of submission.
• Middle East & Europe: Delivery via DHL Express within 2 working days.
• Rest of the World: Delivery within 2 to 5 working days.
• Delivery times may extend during holiday seasons, special campaigns, or for remote locations (e.g., distant cities, islands).
Shipping Costs
• Base Rate: ranges from 17$ to 48$ depending on the country zone and is set for for the first two kilograms.
• Additional Weight: additional price adds up or each 0,5 kilogram extra and depending on Zones set by DHL express.
• Order Weight Limits:
• Maximum weight per international order: 15 kg.
• Orders exceeding 15 kg will be split into multiple shipments.
• All items are packed in boxes of carton double thickness (except special items and gift boxes).
• Free delivery is available starting 60$ minimum order value.
Countries We Deliver To
We provide worldwide shipping except to countries restricted by DHL or local regulations.
• Restricted Countries: DHL does not deliver to Afghanistan, Iran, Saudi Arabia, Syria, Palestinian Territories, and other restricted zones as per DHL policies.
• Customs Restrictions: Customs duties and taxes may apply at the destination country and are the recipient’s responsibility. Significant taxes may apply in countries such as Egypt, Europe, India, and Brazil.
Customs and Duties
Customs Fees: Recipients are responsible for settling any customs duties or taxes imposed by the destination country.
Neither Sablés Gourmets nor DHL covers these fees.
All orders are subject to inspection and approval by the destination country’s customs authorities.
As of July 1st 2021, all commercial goods imported into the EU will be subject to VAT and will require formal customs declaration for animal origin product like butter and milk chocolate in our case.
Order Tracking
Once your order is shipped, you will receive an email with a DHL tracking number for real-time delivery updates.
Warm Weather Protection
We do NOT ship from May to october due to high temperatures.
Gift Orders
• Add a personalized gift message during checkout.
• We exclude invoices for all gift orders to enhance the gifting experience.
Returns and Refunds
Returns are not accepted for perishable goods.
Refunds or replacements apply only if:
- The wrong product was sent.
- Items were damaged during shipping.
- Products were defective or tampered with.
Contact customer@sablesgourmets.com within 48 hours of delivery to initiate a claim.
Problems with the delivery
Please keep the proof of delivery receipt signed/confirmed by the registered customer. We want your Sablés Gourmets experience to be enjoyed!
If you´re dissatisfied with our product please reach out to our customer service so we can find you a solution and make things right.
They are available anytime from Monday to Friday.
Payment Confirmation
You will receive an email to acknowledge and confirm your order; it will include the products, the amount payed and the currency.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Your order might not be accepted if:
- We do not have the products in stock
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
The product page shows this tag: ¨Exclusively available in stores¨
Customer Support
For delivery issues, payment concerns, or address changes, contact our dedicated support team:
Email: customer@sablesgourmets.com
Live Chat: Available on our website.