FAQ
How do promotional codes work?
You can enter it when you are reviewing your order in the checkout page At this stage the discount will be applied automatically and you should be able to see it before proceeding with the payment.
How should our chocolate be stored?
We advise to store our products between 15 and 19 degrees and 50% humidity which means in a cool and dry place away from direct sunlight and heat. If you keep them in the refrigerator (preferably the bottom) let them come to room temperature before opening. It is always best to store chocolates where they will be at a steady temperature.
Make sure they are kept in their original packaging.
What is the shelf life of Sablés Gourmets products?
We recommend 3 months of shelf life for our products as long as they are stored in the right temperature and away from direct sunlight. However our products last up to 8 months.
Please note that we do NOT us any preservatives.
This information is available on the label of each product.
What does exclusively available in stores mean?
Some of our products cannot be delivered because they are too fragile. Such products will be labelled ‘Exclusively available in store’.
What are my personal account details used for?
They are kept in our customer database in order to offer you access to exclusive offers and special discount only available to members.
Will my payment be secure?
All payments made through our website are made securely through Amazon online payment service. All information processed is encrypted using SSL protocol. Your bank card details are not held on the site.
How are your products shipped and what are your delivery times?
Delivery times are estimated at between 24 and 72 hours for Middle-East and Europe. We use specially designed packaging to guarantee that the temperature of our creations remains at between 8 and 18°C for 72 hours, ensuring our chocolates and macarons retain all their olfactory and aesthetic qualities, not to mention their taste.
Is allergens present in our products?
Some of our products may contain traces of nuts, milk and gluten. Please refer for our ingredients information on each product page.
Do you use any form of Additives, Preservatives, Gelatin, Sweeteners?
We do NOT use any of these ingredients.
Do you take orders and custom requests for events and weddings?
Yes. Please reach out to our team through the contact us page and we will be glad to attend you so you can try our products and we can work together on a customized offer.